Product FAQs

Each Rowan product has specific usage instructions, please check the 'directions' tab on the relevant product page for usage directions, or the bottle label.

Both The Fur Wash and The Hair Wash are made to be gentle and effective, so you can use them as often as you would like. We recommend washing your pup weekly to minimize allergens and keep skin healthy.

The Fur Wash and The Hair Wash are specifically formulated for that coat type, so you will get the best results by using the product that matches your dog's coat type. Take our quiz to help find the right Rowan product for your four-legged friend.

The amount you use depends on the size of your dog, we suggest enough to lather up your dog's entire coat.

Both of our wash productsโ€”The Hair Wash and The Fur Washโ€”are formulated to foam just enough to help you see the product on your dog's coat while you are washing, but not too much, so it rinses off easily.

Dog skin has a different pH level than human skin. (The pH levels in human shampoos tend to be too acidic for a dog's unique needs.) At Rowan, we formulate products according to a dog's more neutral pH in order to help them maintain a healthy skin barrier function.

Rowan is formulated and pH balanced for dogs only.

The Dry Shampoo is gentle enough to use daily.

Yes. Rowan is gentle enough to use on your puppy. Be sure to rinse the product well and avoid your pet's eyes and ears.

Rowan is formulated and pH balanced for dogs only.

A tropical escape. Rowan fur wash, hair wash, coat refresher and dry shampoo are all formulated with a fresh coconut scent.

This depends on how dirty your dog's coat is! Rowan products should not change the color of your dog's coat, however you might see the white in the coat get a little brighter post-wash.

Rowan products are formulated to improve the shine and texture of your dogโ€™s coat. Specifically, fur wash and hair wash over time are formulated to improve the coat texture without depleting the skinโ€™s protective barrier.
Hair wash is a conditioning wash formulated to create soft, silky and tangle-free hair with avocado and coconut oils.
Fur wash creates clean, glossy coats and nourished skin with coconut oil and argan oil.

Many factors can cause skin allergies in dogs including food and the environment. Washing regularly with Rowan can help reduce the environmental allergens that accumulate on your dog's coat. Our pH balanced formulas also help maintain the natural oils on your furry friendโ€™s skin, which in turn helps to maintain their protective skin barrier function.

No. To kill fleas and ticks, you will want to talk to your veterinarian to for specific product recommendations.

Rowan products do not expire but we recommend using within a one year window from purchase for best results.

Yes. We ask that you recycle all packaging from Rowan. Please check your local recycling guidelines.

You can buy Rowan products exclusively on our website:

At this point we do not offer free samples.

Ingredient FAQs

Human-grade ingredients means that we use the same clean ingredients that can be found in human products. We do not use cheap or synthetic ingredients like you might find in other pet products.

Naturally-derived ingredients are ingredients that originated from plants.

Sulfates are detergents, or surfactants, commonly found in products like shampoo, body wash, face cleanser, and toothpaste (in addition to household cleaning products, like laundry and dish soap). They are often used to provide foaming or lather and have been found to cause eye and skin irritation. Rowan does not use sulfates in any of our products.

Parabens are a type of preservative used to prolong the shelf life in many health and beauty products by preventing the growth of mold and bacteria within them. They are believed to disrupt hormone function. Rowan does not use parabens in any of our products.

Silicone is a polymer that has been used in hair care products to provide conditioning properties. While silicones might not present a health hazard, they do not biodegrade well and can clog pores. Rowan does not use silicones in any our products.

Talc has been used in powder products across the cosmetics and personal care industry and has been found with asbestos contamination leading to serious health risks. Rowan does not use talc in any of our products.

The toxin that can be present in avocado is called persin and it exists mostly in the skin, pit and leaves, not in the pulp. Our hair wash has avocado oil derived from the pulp and is not harmful to dogs but actually helps condition the coat and replenish moisture in the skin. Many dog foods actually include small amounts of avocado oil (from the pulp) due to the benefits derived from the oil.

Yes. We never test our ingredients or products on animals.

Yes, we don't use any animal by-products in our formulas.

Rowan products have not been tested on animals to confirm the โ€œhypoallergenicโ€ claim, but our formulations were developed to be less of an irritant on dogโ€™s skin than conventional brands.

Rowan uses an organic essential oil blend that leaves everyone smelling like coconuts.

Yes. All Rowan products are non-toxic and naturally derived.

Rowan is not certified organic but uses naturally-derived, responsibly-sourced ingredients for our coat-care formulas.

Our products are never tested on animals and where ever possible we check supply-chain sources to ensure ingredient sources are cruelty-free.

We use low levels of essential oils in our coat care to provide a fresh, coconut scent, safe for you and your dog's skin.

Shipping & Return Policy

We are not offering auto-delivery at this time, but may do so in the future.

We have free shipping on all orders that are $50 or more. For orders under $50, standard shipping rates apply based on distance and speed of delivery.

Unfortunately not. We can only process one coupon code per customer.

You will receive an email confirmation with details on your order and tracking information. You can always send us an email at or call us at 1-866-HI ROWAN (447-6926) and we can help you locate it.

We are happy to help! Send us an email at or call us at 1-866-HI ROWAN (447-6926) and we can help you locate it.

We do not ship internationally at this time.